POPIA Privacy Policy

Protection of Personal Information Act Compliance

1. Introduction

At Durban DJs, we deliver premium audio-visual production and high-energy entertainment. To quote, book, and coordinate your events seamlessly, we must collect and process certain personal information. We respect your right to privacy as enshrined in Section 14 of the Constitution. This policy outlines our strict commitment to safeguarding your data in compliance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA).

2. Who is the Responsible Party?

Durban DJs acts as the "Responsible Party" under POPIA. We determine why and how your data is handled.

Physical Address: 175 Buffels Drift Road, Drummond, Durban, 4001

Contact Number: +27 (0)70 375 7050

Enquiries Email: Paddy@durbandjs.co.za

3. What Personal Information Do We Collect?

We collect information directly from you via our website forms, emails, and direct consultations. This includes:

Contact Details: Full names, email addresses, and phone numbers.
Event Logistics: Physical addresses of venues, booking dates, event times, and coordinator specifics.
Financial Details: Invoicing details and payment confirmation records.

4. Purpose of Processing Your Data

We only use your personal information for specific, lawful purposes related to our business services:

Evaluating availability and processing package inquiries (Bronze, Silver, Gold, etc.).
Drafting service contracts, executing event setups, and managing invoicing.
Communicating song preferences, itineraries, and technical requirements.
Complying with regulatory tax and accounting obligations.

5. Third-Party Sharing (Operators)

We do not sell, rent, or trade your personal data. We only share essential details with trustworthy "Operators" who assist in executing your event:

Appointed site supervisors or technical crew delivering sound and lighting rigs.
Third-party billing platforms or accounting software used strictly for invoicing.

6. Information Security and Storage

We implement industry-standard physical, technical, and administrative controls to protect your records from unauthorized access, loss, or damage. Your data is stored securely on password-protected customer management databases and is retained only as long as necessary to fulfill our service contract or meet tax laws.

7. Your Data Subject Rights

Under POPIA, you possess explicit rights regarding your personal information:

Right to Access: Request a confirmation or record of the personal data we hold about you.
Right to Correction: Request updates or corrections to inaccurate or outdated data.
Right to Deletion: Request that we securely destroy your data once our legal retention period concludes.
Right to Object: Object to your data being processed for direct marketing functions.

To exercise these rights, simply email our team at Paddy@durbandjs.co.za.

8. Amendments to This Policy

We reserve the right to amend this policy at any time to stay aligned with evolving regulatory updates from the South African Information Regulator. The latest version will always be accessible via our digital platforms.